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| What are the loan servicing fees? |
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Amortization Schedule |
$15.00—First one is FREE |
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Copy of Loan Documents |
$10.00 per page |
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Duplicate Annual Statement |
$20.00 |
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Duplicate Escrow Analysis |
$20.00 |
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Fax Requests |
$10.00 each occurrence |
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Research |
$25.00 per hour |
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Return Check |
$30.00 |
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Revised Escrow Analysis |
$20.00 |
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Verification of Mortgage |
$20.00 |
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Property Inspection |
$18.25 Delinquent
$35.00 Insurance |
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Telephone Inquiry |
$2.00 |
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Payoff Processing Fee |
$25.00 |
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| How do I drop my Private Mortgage Insurance (PMI)? |
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To drop your PMI, you will need to send a written request. Once we receive your request, you will receive written notification of your eligibility along with other application information.
Fax: 800-881-9334, Attn: PMI Team
Mailing Address:
Sovereign Bank
PMI Team
10-6438-IN5
601 Penn St
Reading, PA 19601
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| Can I change my loan to biweekly or monthly payments? |
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| If you would like to have biweekly or monthly payments, you will need to refinance your loan to go to the alternative program. You can call 877-SOV-BANK (768-2265) for more information on refinancing.
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| How do I make my residential mortgage payment by phone? |
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| Please call 800-232-5200 with your residential mortgage and deposit account information ready.
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| Can I change my payment due date? |
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| The current first mortgages do not have an option to change the due date.
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| Why did my payment amount go up? |
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| Please contact our Mortgage Customer Service Team at 800-232-5200.
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| How do I receive my coupon book? |
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| You can order a coupon using our automated system or email service. Please call 800-232-5200 or email us at: mortserv@sovereignbank.com.
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| How do I get a copy of my end of year statement? |
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If you are an Online Banking customer, you can access your 1098 Year-End Tax Statement through Online Banking.
You may also contact our Mortgage Customer Service Team at 800-232-5200 or email us at: mortserv@sovereignbank.com.
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| How do I get a copy of my original settlement documents? |
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Please send a written request along with a $10.00 (per page) check payable to Sovereign Bank to the following address:
Sovereign Bank
10-6438-CS5
601 Penn St
Reading, PA 19601
Once the check along with the written request is received your documents will be processed for mailing.
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| How can I get my 12-month history statement? |
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| You can order a 12-month history through our automated system by calling 800-232-5200 or by emailing us at: mortserv@sovereignbank.com.
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| What is my pay off? |
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To obtain a pay off quote, please send a written request by fax or mail.
Fax: 888-433-8779, Attn: Pay Off Team.
Mailing Address:
Sovereign Bank
Mortgage Pay Off Team
10-421-CN2
450 Penn St
Reading, PA 19602
A payoff processing fee will apply.
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| Where do I send my tax bill? |
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You can fax or mail your tax bill. (Please include your loan number.)
Fax: 817-826-0999
Mailing Address:
Sovereign Bank
P.O. Box 921286
Fort Worth, TX 76161-0286 |
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| Where do I send my insurance bill? |
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You can fax or mail your insurance bill. (Please include your loan number.)
Fax: 513-388-5189
Mailing Address:
Sovereign Bank
ISAOA ATIMA
P.O. Box 628
Amelia, OH 45102
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| How do I set up an escrow account? |
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You will need to fax or mail a written request to add an escrow account.
Fax: 800-881-9334, Attn: Escrow Team.
Mailing Address:
Sovereign Bank
Escrow Team
10-6438-EA5
601 Penn St
Reading, PA 19601
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| How do I drop my escrow account? |
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Please fax or mail a written request stating exactly how you would like to change your escrow account. The escrow team will review your eligibility and respond to your inquiry.
Fax: 800-881-9334, Attn: Escrow Team.
Mailing Address:
Sovereign Bank
Escrow Team
10-6438-EA5
601 Penn St
Reading, PA 19601
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| How do I set up automatic payments from my checking or savings account? |
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| Please call our toll free number or email us at: mortserv@sovereignbank.com for the electronic payment form to be mailed to you.
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| How can I update my mailing address? |
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To update the mailing address on your residential mortgage account, you can contact us in one of the following ways:
Fax: 800-881-9334, Attn: Customer Service
Email: mortserv@sovereignbank.com
Phone: 800-232-5200
Mailing Address:
Sovereign Bank
Attn: Customer Service
10-6438-CS5
601 Penn St
Reading, PA 19601
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| How can I correct my property address? |
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You will need to send a written request to Sovereign Mortgage® Service Center by fax or mail.
Fax: 800-881-9334, Attn: Customer Service.
Mailing Address:
Sovereign Bank
Attn: Customer Service
10-6438-CS5
601 Penn St
Reading, PA 19601
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| How can I correct my Social Security Number? |
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You will need to send a written request to Sovereign Mortgage Service Center by fax or mail.
Fax: 800-881-9334 Attn: Customer Service.
Mailing Address:
Sovereign Bank
Attn: Customer Service
10-6438-CS5
601 Penn St
Reading, PA 19601
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| How can I update my name from a Marriage/Divorce? |
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You will need to send a copy of your Marriage License/Divorce Decree by fax or mail.
Fax: 800-881-9334, Attn: Customer Service.
Mailing Address:
Sovereign Bank
Attn: Customer Service
10-6438-CS5
601 Penn St
Reading, PA 19601
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| How can I notify Sovereign that my husband/wife/co-borrower is deceased? |
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You must send an original death certificate along with a short certificate to:
Sovereign Bank
Attn: Customer Service
10-6438-CS5
601 Penn St
Reading, PA 19601
Please be advised that faxed and photo copies of death certificates are not acceptable.
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Equal Housing Lender - Member FDIC
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